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FAQS

IMPORTANT CUSTOMER NOTICE FOR ALL EU CUSTOMERS
Due to changing EU rules following Brexit, it is with regret that we are temporarily having to suspend the sale of pet chews and edibles to any customer within the European Union. We are working hard to supply you again with these products. If you are an EU customer please refrain from ordering this product type until further notice. We thank you for your patience and understanding in this matter.
 
Q. Do you supply the public?
A. No, we are a trade only volume supplier.
 
Q. What is your minimum carriage paid order value?
A. Our minimum carriage paid order is £600 + VAT for UK mainland deliveries and £1000 + VAT for Northern Ireland, Republic of Ireland and the Scottish Highlands. All orders below this value are subject to a carriage charge which will be quoted at checkout.
 
Q. What are your current carriage charges?
A. For orders to UK mainland addresses, orders under £600 + VAT are subject to a £45 carriage charge. Orders under £1000 + VAT to be sent to Northern Ireland, the Republic of Ireland and the Scottish Highlands will be charged £75 for carriage.
 
Q. What are the new post Brexit rules for movements to Ireland?
A.
  • Northern Ireland:
Trade will be conducted on a DAP (Delivered at Place) basis. Consignments will require an Import Entry completing. RSW will make these arrangements and cover any documentation costs that are incurred.
  • RSW will need the XI EORI of any Northern Irish Customers and Customers will also need to have registered for the UK Trader Scheme to ensure that goods are not "at risk" to ensure that duties are not payable.
 
  • Republic of Ireland:
  • At present we can only commit to undertake any business on a DAP (Delivered at Place) basis.
  • From January 1st 2021 goods being exported from GB to the Republic of Ireland require a Customs Export Entry to leave Britain and Customs Import Entry in Ireland before onward delivery. Any goods originating outside of the UK or EU are not covered by the Trade Deal and will be liable to Duty and VAT at the point of entry into the ROI.
  •  
    For the full list of post Brexit terms and conditions with regard to NI and ROI please use the Contact Form to get in touch and request the full information.
 
Q. What is the minimum quantity of an item that I can purchase.
A. We only sell in full case quantities so the minimum quantity is 1 case.
 
Q. Do you have a catalogue or price list.
A. No sorry, our product range changes on a weekly basis so we do not produce printed catalogues or price lists. We do have brochures available for you to browse online. If you require further details about our products please use the Contact Form.
 
Q. I do not currently have an account, how can I view the prices of your products?
A. Firstly fill out the online account application form and a member of our sales team will contact you to discuss the process further.
 
Q. How do I become a customer?
A. Fill out the online account application form and a member of our sales team will contact you to discuss the process further.
 
Q. Do you accept Online Traders?
A. We currently are not accepting applications from Online Traders who are solely Amazon & eBay sellers due to some sellers devaluing our products. If you are solely and Amazon or eBay trader and apply for an account, you may be notified by email that your application has been unsuccessful.
 
Q. I'm outside of the UK - can I still order?
A. Absolutely. For any paid carriage order, we can send your order to any freight forwarder in the UK of your choice for you to then arrange the delivery of your goods from them.
 
Q. Do you offer price reductions on volume or multi-carton orders?
A. We do sometimes offer further exclusive price reductions from those seen on our website, however these reductions are and will be based on volumes being ordered per line and at the companies or local sales representative's discretion.
 
Q. I have an account and I am trying to place an order online. Why can I not submit my order?
A. It is likely that there is not enough stock in our warehouse to cover the amount of stock requested in your basket. The line(s) in question will have red text underneath stating that 'the requested quantity is not available'. If you remove or reduce the requested amounts of these lines and update your basket you should be able to checkout successfully.